Refund Policy

Effective Date: 1/1/2024

Eptikar International for Solutions and Investments LLC

CR Number: 1533469

Muscat, Oman

Thank you for purchasing from Eptikar International for Solutions and Investments LLC. We strive to provide high-quality software, if you are not entirely satisfied with your purchase, we are here to help.

1. Refund Eligibility

1.1 Software Purchases

• Refund requests for one-time software purchases must be made within 30 days of the purchase date.

1.2 Software Subscriptions

• Refund requests for software subscriptions can be made within 30 days.

1.3 Email/Web Hosting Services

• Refund requests for email and web hosting services can be made within 14 days of the purchase.
• No refunds will be granted for domain registrations, setup fees, or any used portion of the hosting services.

2. How to Request a Refund

To request a refund, please contact our customer support team at support [at] eptkar.com with your order number and the reason for the refund request. We will review your request and notify you of the approval or rejection of your refund.

3. Refund Process

If your refund is approved:

• Refunds will be processed within 7-10 business days to the original payment method used during the purchase.
• You will receive an email notification confirming the refund.

4. Exceptions

We do not offer refunds for:

• Products that have been activated, downloaded, or used.
• Renewals or used portions of subscriptions.
• Domain registrations, setup fees, or any used portion of the hosting services.

5. Contact Us

If you have any questions about our refund policy, please contact us:

• Email: info [at] eptikar.com
• Address: Eptikar International for Solutions and Investments LLC, Office A32 Lamar Business Center Bausher PO Box: 1118 PC 111 Muscat Oman.

6. Changes to This Policy

We reserve the right to update or change our refund policy at any time. Changes to this policy will be effective immediately upon posting on our website. Your continued use of our services after any changes signifies your acceptance of the new terms.